Open the live Kindred routes below for the latest support and complaints information.
Support
Steady House keeps this page live as the company-owned support route for Kindred. The latest member-facing help, complaints, and feedback routes live inside the app.
Kindred is currently opening across the UK, Republic of Ireland, Australia, New Zealand, and the United States. Local support guidance is now live across all five active rollout countries, with the U.S. set using one shared national library plus routed state, district, tribal, and local next steps where the system changes by place. Canada is paused for later while Kindred prepares a proper Quebec/French public, legal, and support layer.
Company support routes
Email [email protected] for member support.
iPhone access is now available on the App Store:
Android is not in public beta right now. To request Android access, email [email protected] from the same email address used on your Google Play account and ask to be added to the closed testing channel.
For company-level contact you can also email [email protected].
Steady House Ltd is the legal operator of Kindred. The product is still founder-led by Hannah Graham, so the support tone stays human and practical while responsibility sits with the company.
What we can help with
- Login or account access issues
- Profile updates or member-data questions
- Deletion requests or privacy concerns
- Moderation or safety reports
- Bug reports, broken screens, or app issues
- Formal complaints or safeguarding concerns
Feedback and suggestions
Ideas, product suggestions, and requests for improvement should go to Community > Kindred Feedback & Suggestions inside the app. That keeps member feedback close to the product and helps shape future changes around what people actually need.
Delete your account or raise a complaint
If you can access the app, use Menu > Settings > Delete account.
If you cannot access the app, email from the address linked to your account and tell us whether you want full account deletion or help with a specific issue.
For formal complaints, use the live Contact & complaints page in Kindred or email Steady House directly.
Safety and moderation
If something in Kindred feels unsafe, harmful, or in breach of the community rules, email support and include as much context as you can. We review moderation and safeguarding issues as a priority.
Useful links
Company details
Kindred is a product of Steady House Ltd, registered in England and Wales with company number 17095183.
Main company website: steadyhouse.co.uk